Terms of service

Welcome to Earthen Touch! These Terms and Conditions govern your use of our website (www.earthentouch.in) and the purchase of products or services from our online store. By accessing or using our website, you agree to abide by these terms. Please read them carefully before using the site.

1. General Information

1.1. The website (www.earthentouch.in) is operated by Earthen Touch. Throughout the site, the terms “we,” “us,” and “our” refer to Earthen Touch.
1.2. By visiting our site or purchasing products, you engage in our “Service” and agree to these Terms and Conditions, including those additional terms, conditions, and policies referenced herein.
1.3. These terms apply to all users of the site, including browsers, vendors, customers, and contributors.

2. Eligibility

2.1. To use our services or purchase products, you must be at least 18 years old or have the permission of a legal guardian.
2.2. By placing an order, you confirm that all information provided by you is accurate and complete.

3. Products and Services

3.1. All products and services available on Earthen Touch are subject to availability. We reserve the right to discontinue any product at any time.
3.2. We aim to display accurate product descriptions and images, but we do not guarantee that product descriptions, pricing, or other content is error-free or complete.
3.3. Prices for our products are subject to change without notice.

4. Orders and Payment

4.1. By placing an order on the website, you agree to purchase a product subject to these terms.
4.2. We reserve the right to refuse any order you place with us.
4.3. All prices are listed in INR and include applicable taxes unless stated otherwise.
4.4. Payment methods accepted include credit/debit cards, UPI, net banking, and other available options listed on the checkout page.

5. Shipping and Delivery

5.1. We strive to deliver your products within the estimated timeframe; however, delays may occur due to unforeseen circumstances.
5.2. Shipping charges, if applicable, will be displayed at checkout.
5.3. It is your responsibility to provide accurate shipping information. We are not liable for delays or losses due to incorrect addresses provided by you.

6. Returns, Refunds, and Cancellations

6.1. Returns: Products are eligible for return only if they are damaged, defective, or incorrect at the time of delivery. Requests must be made within 7 days of delivery.
6.2. Refunds: Refunds will be processed only after the returned product passes our inspection. Refunds will be issued to the original payment method used during purchase.
6.3. Cancellations: Orders can be canceled before shipping. Once shipped, cancellation requests will not be entertained.

7. Intellectual Property

7.1. All content on this website, including text, images, logos, and graphics, is the property of Earthen Touch and is protected under applicable copyright laws.
7.2. Unauthorized use of any content is strictly prohibited.

8. Limitation of Liability

8.1. Earthen Touch shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
8.2. Our liability is limited to the maximum extent permitted by law.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes shall be resolved under the jurisdiction of the courts of Maharashtra.

11. Contact Information

For any questions regarding these Terms and Conditions, you can contact us at:
📞 Call/WhatsApp: +91 91 6565 0303
🌐 Website: www.earthentouch.in