Shipping policy

At Earthen Touch, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our website (www.earthentouch.in).

By placing an order, you agree to this policy. Please review it carefully.

1. Shipping Coverage

We currently ship to most locations within India. If your delivery address is outside our serviceable areas, you will be notified during the checkout process.

2. Shipping Charges

2.1. Standard Shipping

  • Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and order total.

2.2. Free Shipping

  • Free shipping is available on select orders, such as those exceeding a specific order value. The eligibility criteria for free shipping will be mentioned on the website.

3. Order Processing Time

3.1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3.2. Delays

  • While we strive to process and ship all orders promptly, delays may occur due to unforeseen circumstances such as weather conditions, supply chain issues, or high order volumes.

4. Delivery Timeframes

4.1. Delivery times vary based on your location and the shipping method chosen. Standard delivery typically takes 5-10 business days after order processing.
4.2. Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment.

5. Order Tracking

You will receive a tracking link once your order has been shipped. Use this link to track your shipment in real time. If you encounter any issues with tracking, please contact us at +91 91 6565 0303.

6. Delivery Issues

6.1. Incorrect Address

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

6.2. Missed Deliveries

  • If the delivery is missed, the courier partner will attempt redelivery. If redelivery is not successful, the shipment may be returned to us, and additional charges may apply for re-shipping.

6.3. Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact us immediately at +91 91 6565 0303. We will work with the courier service to resolve the issue.

7. Returns and Refunds

For information about returns and refunds, please refer to our Returns and Refund Policy available on our website.

8. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Updates will be posted on this page, and the “Effective Date” will be revised accordingly.

9. Contact Information

If you have any questions or concerns about this Shipping Policy, please reach out to us:
📞 Call/WhatsApp: +91 91 6565 0303
🌐 Website: www.earthentouch.in