Privacy policy

At Earthen Touch, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.earthentouch.in) or use our services.

By using our website, you agree to the practices outlined in this policy. Please read it carefully.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you interact with our website, place an order, or contact us, we may collect the following details:

  • Name

  • Email address

  • Phone number (for calls/WhatsApp communication)

  • Shipping and billing address

  • Payment information (processed securely and not stored by us)

1.2 Non-Personal Information

We may collect non-personal data automatically when you browse our site, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited and time spent on our website

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website’s functionality and user experience.

  • Send order updates, promotional offers, and newsletters (with your consent).

  • Ensure compliance with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with:

  • Third-party service providers: For payment processing, order fulfillment, and shipping services.

  • Legal authorities: If required by law or to protect our rights.

  • Analytics providers: To analyze website performance and improve user experience.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and cart items.

  • Track website usage to improve performance.

You can choose to disable cookies in your browser settings, but this may limit certain functionalities on our website.

5. Data Security

We take appropriate measures to safeguard your personal information, including encryption, secure servers, and limited access to sensitive data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information.

  • Opt out of receiving promotional emails or communications.

  • Request details on how your data is being used.

To exercise these rights, contact us at +91 91 6565 0303 or email us via the website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly.

9. Contact Information

For questions or concerns about this Privacy Policy, please contact us:
📞 Call/WhatsApp: +91 91 6565 0303
🌐 Website: www.earthentouch.in