Refund policy

At Earthen Touch, we aim to provide high-quality, natural products and exceptional service. If you are not entirely satisfied with your purchase, this Return and Refund Policy explains your rights and the process to resolve any concerns.

By purchasing from our website (www.earthentouch.in), you agree to the terms outlined below.

1. Return Eligibility

1.1. Products Eligible for Return

  • Products must be unused, unopened, and in their original packaging.

  • Returns must be initiated within 7 days of receiving the product.

1.2. Non-Returnable Items

  • Perishable goods, including fresh produce, dairy products, and ghee.

  • Customized or personalized items.

  • Items purchased during clearance or promotional sales, unless damaged or defective.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us at +91 91 6565 0303 or email us via the website with your order details and reason for the return.

  2. Our team will review your request and provide approval along with return shipping instructions, if applicable.

  3. Pack the product securely to avoid damage during transit and ship it back using a trusted courier service.

3. Return Shipping

3.1. Customer Responsibility

  • Customers are responsible for the shipping costs of returning items unless the return is due to a defective or damaged product.

3.2. Damaged or Defective Items

  • If you received a damaged or defective product, we will cover the cost of return shipping. Please provide photo evidence of the damage within 48 hours of receiving the product.

4. Refund Policy

4.1. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 7-10 business days to the original payment method.

4.2. Partial Refunds
Partial refunds may be granted in the following cases:

  • Items returned in incomplete condition (e.g., missing parts or original packaging).

  • Returns initiated after the 7-day return window but approved under special circumstances.

4.3. Non-Refundable Situations

  • Products that show signs of use or tampering.

  • Returns not approved by our team prior to shipment.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at +91 91 6565 0303 to arrange a replacement.

6. Cancellations

6.1. Order Cancellation by Customer

  • Orders can be canceled before they are shipped. Please contact us as soon as possible to request a cancellation.

  • Once the order is shipped, cancellations will not be possible.

6.2. Order Cancellation by Earthen Touch
We reserve the right to cancel an order in the following cases:

  • The product is out of stock.

  • Payment is not successfully processed.

  • Incorrect or incomplete shipping details provided by the customer.

In such cases, customers will be notified, and a full refund will be issued.

7. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly.

8. Contact Information

For questions or assistance regarding returns, refunds, or exchanges, please contact us:
📞 Call/WhatsApp: +91 91 6565 0303
🌐 Website: www.earthentouch.in