General FAQs

We’ve compiled answers to some of the most commonly asked questions. If you need more assistance, feel free to reach out!

At Earthen Touch, we focus on natural, chemical-free, and traditionally made products. Our A2 Gir Cow Ghee is Bilona churned, and our wood-pressed oils are made using traditional wooden ghani techniques, ensuring purity and health benefits.

A2 Gir Cow Ghee is made from the milk of indigenous Gir cows, known for producing A2 beta-casein protein, which is easier to digest and packed with Omega-3, antioxidants, and essential vitamins. It boosts immunity, digestion, and overall health.

Yes! All our products are free from chemicals, preservatives, and artificial additives. We follow traditional farming methods to ensure you get the purest and most natural products.

  • A2 Ghee: Store in a cool, dry place. No refrigeration needed.
  • Wood-Pressed Oils: Keep in an airtight container away from direct sunlight.

Yes! We frequently run free shipping offers on select orders. Check our website or follow us on social media for updates!

Orders are usually processed within 1-3 business days and delivered within 5-10 business days, depending on your location. You will receive tracking details once your order is shipped.

We accept returns only for damaged or incorrect products. If you receive a defective product, contact us within 7 days of delivery for a replacement or refund. Read our Return & Refund Policy for more details.

You can reach us via:📞 Call/WhatsApp: +91 91 6565 0303

📧 Email: Through our Contact Us page on the website

Yes! We cater to bulk and wholesale orders. Contact us at +91 91 6565 0303 for inquiries and special pricing.

Subscribe to our newsletter and follow us on Instagram (@earthen.touch) to get exclusive offers, updates, and natural living tips!

Ordering & Shipping

We’ve compiled answers to some of the most commonly asked questions. If you need more assistance, feel free to reach out!

Ordering is easy! Simply visit www.earthentouch.in browse our products, add items to your cart, and proceed to checkout.

We accept credit/debit cards, UPI, net banking, and digital wallets. All payments are processed securely.

Yes! We often run free shipping promotions. Check our website or follow us on social media for updates.

Orders are usually processed within 1-3 business days and delivered within 5-10 business days, depending on your location.

Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can monitor your delivery status in real-time.

Product Information

We’ve compiled answers to some of the most commonly asked questions. If you need more assistance, feel free to reach out!

A2 Gir Cow Ghee is made from the milk of indigenous Gir cows, which naturally produce A2 beta-casein protein. It is easier to digest and packed with Omega-3, vitamins, and antioxidants, making it a healthier alternative to regular ghee.

Our oils are extracted using the traditional wooden ghani (kachi ghani) method, ensuring zero heat processing. This retains nutrients, making them healthier than refined oils.

Yes! Our products are 100% natural, chemical-free, and free from preservatives. We use traditional farming methods to ensure purity.

No, we believe in natural purity. Our products are free from any additives, artificial colors, or preservatives.

Returns, Refunds & Cancellations

We’ve compiled answers to some of the most commonly asked questions. If you need more assistance, feel free to reach out!

We accept returns only if you receive a damaged, defective, or incorrect product. You must report the issue within 7 days of delivery.

If your return is approved, your refund will be processed to the original payment method within 7-10 business days.

Yes, orders can be canceled before they are shipped. Once dispatched, cancellations are not possible.

Customer Support & Contact

We’ve compiled answers to some of the most commonly asked questions. If you need more assistance, feel free to reach out!

You can reach us via:

📞 Call/WhatsApp: +91 91 6565 0303

📧 Email: Contact us through our website’s contact page

Yes! We cater to bulk and wholesale orders. Contact us for special pricing and details.

Subscribe to our newsletter and follow us on Instagram (@earthen.touch) for exclusive offers, product launches, and wellness tips!

Still have questions? Reach out to us anytime!